Communications Manager

About Fresh Life

Fresh Life is an award-winning social venture based in Nairobi, Kenya. We undertake two exciting lines of work:

• We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi, Kisumu and Eldoret using end-to-end non-sewered sanitation solutions. Watch here!

• We partner with cities to develop and deliver safe sanitation and waste management for urban residents. Using a systematic methodology, we match cities’ sanitation and waste management needs with technology and service delivery models, and then offer clear guidance on the steps that governments, funders, service providers and technology developers can take to develop and implement integrated service delivery systems. 

Operational since 2011, Fresh Life serves nearly 200,000 urban residents with safe sanitation services every day and safely removes 20,000T of sanitation waste per year. We have built a team of over 400 employees from diverse backgrounds who all embody the drive, creativity, teamwork, and passion that make us achieve our goals. For our work, we have been recognized by the Bill & Melinda Gates Foundation as part of the 2030 Sustainable Development Goals accelerator and by Fast Company as one of the 10 most innovative companies in the world doing social good and one of the 10 best companies in Africa. Fresh Life is a founding member of The Sanergy Collaborative.

The Communications Manager joins us at a critical juncture. Fresh Life is expanding throughout Kenya and across Africa, and we are working to strengthen our brand at the national and international levels to position ourselves as the industry leader for safe sanitation services in emerging markets. As we expand, we also seek to recruit fantastic talent who are inspired by our company’s work. The manager will be uniquely responsible for developing our external communications strategy and then ensuring that we execute this strategy successfully. We are looking for someone who has extensive experience in building communications strategies, has strong, relevant networks in media and communications, has impeccable communication skills and judgment, is relentlessly creative, and is able to react to changing events positively, dexterously, and with inspiring energy. And above all, we are looking for someone deeply mission-aligned with our work and with our team.

• Develop and execute Fresh Life’s communications strategy that builds brand awareness, attracts key audiences, and positions Fresh Life as a global leader in non-sewered sanitation services for cities

• Develop and implement key performance criteria and methods to measure performance against strategy.

• Oversee the development of communications materials across all use cases - presentations, conferences, website, social media, donation campaigns, etc.

• Support Fresh Life’s advocacy goals to strengthen Fresh Life’s reputation with public sector partners

• Work with leadership and other external-facing teammates for speaking and media events

• Actively mapping out key stakeholders and platforms we should engage with to further our brand presence and networks
  Lead internal messaging within the company to strengthen company culture and retain talent 

• Develop instructions, policies and procedures to effectively manage all communications processes and to empower the Communications team to be able to undertake their work with clarity, purpose and confidence.
  

• Bachelor’s Degree in Communication or a related field, a Master’s Degree is preferred 

• 10+years overall experience; including 5 years of management experience with a proven track record in executing communications strategies – from conception to implementation 

• Proven experience in executing targeted corporate communication campaigns - expertise in storytelling, global brand building 

• Expertise across different types of communications platforms, including but not limited to social media, websites, in-person speaking events, opinion pieces

• “Metrics mindset” - ability to develop measurable, well-thought-out goals around brand recognition and demonstrated a track record in achieving these goals

• Experience leading and motivating teams through fast paced work environments

• Experience in shaping policy and government relations is a plus

• Relevant networks in media

• Impeccable integrity and ethics

• Incredible written and oral communication skills

• Inspiring leader for a team and for the organization