Operations Manager - Eldoret

Fresh Life Initiative (FLI) is an award-winning social venture that makes hygienic sanitation accessible and affordable in Africa’s urban slums for everyone, forever. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities. We provide critical support services – such as access to finance, training, marketing and business analytics. We collect the waste regularly and safely remove it from the community. Working with our sanitation partners we convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the by-products to Kenyan farms. Since November 2011, we have launched over 3000 Fresh LifeToilets to a network of 2500 micro-entrepreneurs and we collect and convert over 9000 tons of waste annually.

In line with our strategic expansion plan, We are looking to hire a competent Operations Manager to oversee and manage our Eldor branch. The ideal candidate will be required to lead the Eldoret operational teams working with internal and external stakeholders to achieve the set expansion and retention goals. You will work closely with the government relations teams, Sales, Customer retention, and other department heads and report to the director of new Cities. You will lead. the functional and operational teams to identify new and existing opportunities, work with relevant government or community leaders and establish engagements that would be beneficial, and contribute to defining the structure for such relationships. You will set targets with department heads and create work plans to ensure your team delivers the expected performance levels.

  • Plan and execute market research and analysis. Conduct ad hoc data analysis to identify trends, and compare the trends to company strategy and goals. Work collaboratively with the Departmental Leads to institute corrective action or reinforce good practices

  • Develop "SMART" next steps from the strategic plan for Eldoret

  • Plan and execute daily work plans in collaboration with various departmental heads for Logistics, Customer Support and Sales

  • Support the compilation and reporting of monthly operational performance data

  • Support the team to identify the variances in their weekly, monthly, and 12 monthly forecasts. Play a leadership role in projects to identify root causes and propose corrective and preventive actions.

  • For issues that pertain to the timeliness, accuracy and relevance of the work done by the Eldoret team, lead the team to develop hypotheses, test and implement winning solutions that improve the level of work done by the team.

  • Ensure that the targets set for all revenue and cost drivers match up to the required org performance and ensure that contingencies are built in as required. Conduct variance analysis and propose corrective and preventive measures.

  • Coach teams during weekly meetings to ensure that they are projecting outcomes that match the required business performance, by helping the team identify critical cost drivers that are affecting their performance.

  • Help and guide the team to create a business case for any proposals that they have. - Set weekly meetings with the departmental heads to align on strategy and execution; in the meetings be proactive in proposing ideas and lead in problem definition

  • Determine all relevant govt OR community engagements that would be beneficial to the organization and create a structure for building those relationships.
    - Establish potential markets and strategic partnerships that will help us drive sales for all FLI products in the region, and create structures to maximize utility
    - Represent the organization in meetings with County Officials and other organizations on a set agenda agreed upon with Leadership Team
    - Lead negotiations and build relationships with local vendors

  • Support the Eldoret team to understand the operational planning and forecasting tools.

  • Support and train the team to conduct variance analysis and propose corrective and preventive measures

  • Work collaboratively with departmental heads to ensure that the goals set for Eldoret are realistic and sufficiently stretch targets

  • Support the Eldoret team to understand the operational planning and forecasting tools.

  • Support and train team to conduct variance analysis and propose corrective and preventive measures

  • Work collaboratively with departmental heads to ensure that the goals set for Eldoret are realistic and sufficiently stretch targets

  • Lead identification of gaps in process, strategy that reduces effectiveness resulting in reduced quality of output and/ or deviation from plan
    - Proactively lead problem-solving of anticipated challenges in a structured manner using the problem-solving toolkit
    - Review work instructions to ensure they are fully aligned with on-the-ground realities in Eldoret
    - Encourage team members to speak up and bring ideas for improvement directly to you or through team meetings

  • Use the problem-solving toolkit to comprehensively analyze situations, identify possible solutions and new ideas to achieve organizational objectives

  • Support and train the team to set weekly, monthly and 12 monthly forecasts that match the required level of business performance.
    - Highlight variances during execution and work with teams to identify the key sources of variance.

  • Support teams to resolve the corrective and preventive actions that arise.

  • Bachelor’s degree in operations management, business administration, or related field.

  • A Master’s level degree in business administration or a related field will be an added advantage

  • 2-5 years of demonstrated experience in an operations management position requiring leadership; especially in a rapidly changing environment.

  • Highly Organized, Excellent Planning and Organization Skills, Good time manager, Excellent Communication Skills-both written and verbal, Leadership Skills, Good negotiator

  • Strong Problem-Solving Skills

  • Analytical and Attention to Detail;

  • Result-oriented, Reporting Skills

Qualities you’ll need to fit in well

  • A collaborative spirit that compels you to work beyond your team

  • A desire to understand and serve customers

  • A willingness to embrace diversity, integrity, and empathy

  • An innovative approach to assessing and testing new ideas

  • An enthusiasm to achieve set targets and improve yourself professionally

Click here to apply


Sanergy/FreshLife is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.