Sales Associate - Eldoret

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast-growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of today’s cities, which are densely populated and heavily built up, particularly in low-income areas.

In achieving Fresh Life’s vision and mission of making safe sanitation accessible and affordable for everyone, forever, we must stay true to who we are as an organisation and as individuals who aim to transform cities and communities with our services. 

The five core values that guide our work and interaction with our stakeholders are Authenticity, Building Value for Stakeholders, Collaboration and Teamwork, Pragmatic Innovation, and Pursuing Excellence. You will see these values embedded in our office space, our activities, and our evaluation system to ensure that as our organisation grows rapidly, our team stays authentic to the Fresh Life culture. 

The objective of this role is to expand our franchise network, by identifying and selling our sanitation products and services. The Sales Associate is responsible for customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments.

• Meet established sales targets, goals, and quotas

• Establish plans and strategies to expand the customer base in the assigned sales area

• Maintain contact with clients in the market area to ensure high levels of client satisfaction

• Undertake careful record-keeping processes 

• Mapping and data collection to enable validation of a specific market territory

• Execute sales support processes to expedite the conversion of sales (FLR, issue GR forms, training, lease agreement signing)

• Ensuring successful FLO & tenants training and launch of all new FLTs

• Ensure 100% collections of monthly service fee payments

• Report any operational issues within their sales area

• A diploma/degree in sales

• Experience working in any business, organisation or youth group setup (ideally 2+ years)

• Current or past residency in the informal settlement

• Proven track record of success

• Fluency in  English and Kiswahili – required

• Ability to effectively communicate at all levels

• Ability to build relationships

• Determined to succeed

• Outgoing and proactive

• Planning and Organisational skills